Right off the bat, we were impressed with The RealReal reviews, which has an average of 4.5/5 stars out of 4,637 TrustPilot ratings. Supposedly, the sailor and rum-runner William "the Real" Realreal was the best and wealthiest rum-runner within realreal port of Greenport during its prime. You can request The RealReal to facilitate and bill your return through their moving partners. Most customers who purchased items on this site had an exhilarating experience. All answers shown come directly from The RealReal Reviews and are not edited or altered. Required fields are marked *, This field is required So much so that I have no alternative but to file a consumer complain The MOST pressing concern is the "lost" or "theft" of my men's Church's Slippers that I sent in for consignment that have gone "missing." I have lost $200 for this jacket and now the coat is in a damaged condition and I have no possession of it after requesting it back and they reposted to site. Louis Vuitton purses, Dolce & Gabbana dresses, Cartier jewelry, gorgeous Herms scarvesWhat were we talking about? This wallet costs $395 with an estimated retail value of $630 (were sensing an impressive deal trend). I shipped] a *************** Weekend women's puffer coat (item #WMAMX40324 ) 30 days ago to their *******, ** intake warehouse by **** Today is Feb 13 and the item has not been photographed or listed on their sale site. Also, costs vary depending on the size and value of an item. I have ordered over 500 pieces. My bad. It goes against our guidelines to offer incentives for reviews. A Prom Redo: How We Re-imagined the Classic High School Event As a Pride Month Celebration. Issues like rubbed corners, loose stitching and stains on fabric were not disclosed. 1) There is no rhyme or reason to how they price your luxury goods. Dont give them anything please. This #TalentTuesday, meet Manager of Fulfillment, Dominic DeSanto, who was recognized as one of last quarters Spotlight Award winners for collaborating and driving results. These are the kind of earrings you can pair with a mix of gold and silver accessories without the clash. You can change your choices at any time by visiting your privacy controls. Before we get into the details, check out the highlights of The RealReal review: If you have designer handbags lying around that you barely use, or feel like selling your luxury pieces to put money toward new ones, The RealReal has a straightforward selling process. Take a look at our reviews of Shopbop, MatchesFashion, and Moda Operandi. information. I have bought several things from the real real. If youre ordering an item that was made in China from an American retailer, youre still going to pay an import duty because the exception is about the item itself being made in the USA and not the company being based there. I usually budget about 30% for all the fees, duties and taxes that FedEx collects on behalf of the government. Ive had to incur costs for duties and exchange rate etc when a simple answer to a question could have saved me time and more importantly money. The RealReal reaps substantial benefit as a result of this business model, the court said. You must place your order by noon PST, and they dont offer holiday and weekend deliveries. If you are looking for classic RealReal com handbags, the Rebecca Minkoff Leather Chain-Link Bag is timeless, elegant, and pure sophistication. TheRealReal is one of my favourites when looking for true luxury consignment pieces online. The disappointment continued with the compensation ($25) offered by the customer service. Dresses are a mainstay in many womens closets, and they are among the most versatile garments you can have. Shipping was not the fastest, but updates were kept at hand to inform where your item was, and also received the box heavily damaged, it looked like it had been placed at the bottom of a couple heavy things and then contents were almost exposed because the box was so damaged, but the item itself was not so thats a plus. Can you credit me the shipping fee? We also ensure all reviews are published without moderation. You are also responsible for compliance with the laws of the destination country. Not so good on describing the condition of bag. Best of all, it's really inexpensive to do. Candidates give an average difficulty score of 2.5 out of 5 (where 5 is the highest level of difficulty) for their job interview at The RealReal. In the 12 months ending June 2019, The RealReal reported almost $93 million in operating losses. Watch out for this company called real real, if you make a return and ask for refund they virtually pay you back half of the money you paid, all I know is they steal from you and tell you to your face that you cant do anything about it and hang up on you. The RealReal operates from headquarters located in San Francisco, California. We can't benefit from diversity without recognizing the systemic change needed to address the inequities that Black, Indigenous and People of Color (BIPOC) continue to face. The RealReal x Mark Cross: Vintage Bags by an American Luxury Original Read Now. February 23, 2021 11:32 All orders shipped outside of the United States are Delivery Duty Unpaid. Note that complaint text that is displayed might not represent all complaints filed with BBB. The RealReal Reviews: What Do Customers Think? Pay me the sale price (approx $250) -or-3. . Complaints on file state issues with lost or misplaced merchandise. Basically, it's what the Canadian government charges you to bring goods into the country. NOT a luxury experience. In the last three years, Chanel in the U.S. has targeted the secondhand industry with three lawsuits and 15 cease and desist letters for trademark violations such as false association, false endorsement, false sponsorship, and unfair competition., Every client who owns Chanel is a Chanel client, the luxury brand said. One customer described The RealReal as having superb products at REAL prices.. Chanel Inc.s ongoing litigation alleging luxury resale platform The RealReal If you havent paired a sexy black dress with this color, start envisioning this captivating look. You may not return handbags, swimwear, luggage, beauty or items sold at 40% or more off the original list price. When you access the website, a popup invites you to enter your email. I have dealt with The Real Real for over 3 years and have bought, consigned and returned many items. FIND my item and List it 2. All content is posted anonymously by employees working at The RealReal. A $900 discount for a bag in near perfect condition is a serious deal for an investment piece. REAL I was supposed to received information about price they would put item for sale, instead item went on sale and was sold within 24hours at a -rice that is less than 10% of price of the article. They respond with utter idiocy, like a form letter that missed the point. Yes, there is a possibility to request your items back. I would be eligible to receive 20% of sale price. 100% of the purchases I get shipped via Fedex or DHL incur duty fees. The exterior of the bag is fine. These daring square sunglasses by Gucci are The Real Deal (last pun). Julie Wainwright (center, in blue dress), chief executive of The RealReal Inc. celebrates the company's IPO on June 28. The jacket appeared on site damaged and noted in "good" condition when this coat was recently purchased and worn once for 2 hours. Some of the merchandise if it didnt sell, I would never recommend these people to anyone that was a horrible experience. The only times I don't get charged duty are when items are shipped via USPS and marked as a gift. I thought I was paying for my product in CAD but the turns out its USD so I end up paying 80 more dollars than I thought. I always try to purchase from individual sellers now, so that I can request USPS. A faade if their ever was one. This company seems to be running predatory business practices. Still worth it if you value high quality. Totally not worth sending. Chanel cites benefits to becoming more involved in the secondary market, including communicating directly with a client whos purchased through secondhand, potentially capturing client data, which would allow Chanel to establish a relationship with a new client and expose the new client to the Chanel experience. Canada Goose. Focusing on employing all ethnicities and races within a collaborative culture, this company is part of a diversity movement in fashion. When I contacted REALREAL, it took literally days on end for a reply. This is the The RealReal company profile. Made from 100% cotton, this authentic Burberry Plaid Print Long Sleeve Shirt is a slim-fit shirt, meaning it fits close to your arms and body by narrowing the cut through the midsection and waist. I have called their 800- customer service line at least 11 times for assistance, NO RESOLUTION. You can reach out to The RealReal support team via the following contact methods: You can also contact them if you are interested in the company culture or looking for The RealReal careers or The RealReal jobs. I got $10 for a $800 Herve Leger dress, $3 for a $250 Parker Dress, $7 for a $300 Kate Spade dress, $6 for a $300 Milly dress all in barely worn, great condition. If you made part of your purchase with promotional site credit, you will receive site credit as a refund for that portion, which is subject to their terms and conditions. Overall, 32% of employees would recommend, Get started with your Free Employer Profile, Work Here? JavaScript is disabled. Boxes or APO/FPO addresses. Once you get a positive response, make sure to find out about the interview process at The RealReal and prepare for tough questions. BBB Business Profiles are subject to change at any time. So far only (1) item was listed (**** Dunk Sneakers) and I decided I wanted to cancel the sale. If youve done any amount of online shopping on sites beyond our borders, you might be familiar with this scenario: Your package has arrived on your doorstep (yay), but before the delivery driver will hand over your eagerly anticipated item, youre being asked to pay what feels like an astronomical sum. Respect Of these, 15 are in its retail stores. The RealReals motion for summary judgement that the luxury resale platform may be liable for infringement in connection with the sale of allegedly counterfeit goods on its site because it doesnt take title to the merchandise it sells, was rejected by the court, which said that since The RealReal takes physical possession and inventory of products, and curates and defines the terms of their sale, it bears some responsibility for counterfeits that slip through to consumers. Condition is. Keep in mind that promotional site credit refunds that have an expiration date are valid until the original expiry date. I will no longer shop here, as I cannot trust the condition or quality. The company opened another retail location in Los Angeles in 2018. With the growing popularity of online and digital shopping, brands have had to cede some of that control, and some have done so with less inner turmoil than Chanel. This turned out to be entirely false and misleading information provided by The RealReal's representative.2) Jan. 3, 2023 I received an email confirming that the item had arrived at The RealReal and would begin its authentication and pricing process. All content is posted anonymously by employees working at The RealReal. The U.S. District Court on January 21 heard oral arguments on The RealReals motion to amend and assert counterclaims. 8,739 Reviews. Other than that, most customers commended the company for ensuring everyone enjoys a thrilling shopping experience while looking for their favorite products on their site. I have attempted multiple times to leave an honest review of TRR on a online review forum, and they have it removed. Nerd alert: Were about to get deep into the world of trade treaties. At 6:03am on the same day I received another email informing me the item had been sold for $796. Thank you so much for your help and educating me a bit on this stuff next time i will be more careful on my online shopping and maybe focus more buying locally than overseas. We are revolutionizing luxury resale by providing an end-to-end service that unlocks supply from consignors and creates a trusted, curated marketplace for buyers globally. Complete rip off I will never buy anything in this site again. The U.S.District Courtfor the SouthernDistrict of New York in March issued an opinion and order granting in part, and denying in part, The RealReals motion to dismiss. This is the The RealReal company profile. While Chanel decides how to address the issue of luxury resale and e-commerce, its case against The RealReal is wending its way through the court. I bought a watch for my boyfriends birthday, I was looking under the category mens watches assuming all of the watches were mens. BBB Business Profiles generally cover a three-year reporting period. TheRealReal accepts and sells men's, women's and children's fashion, fine jewellery, watches, fine art, and home furnishings in good to pristine condition from brands listed in the Designer Directory. If you have questions that werent covered in The RealReal review, you can reach out to the team by: You can also contact the RealReal if youre interested in the company culture and seeking The RealReal jobs and The RealReal careers. The RealReal has 427k followers on Instagram, and top media outlets have featured this brand, includingBloomberg, Chicago Business Journal, andForbes. Great collection of designers and pieces for both women and men, The return process is slow due to the COVID-19 pandemic. Expect to pay high shipping fees (50+ CAD) and duties upon arrival . Do not consign with them! This has gone on long enough, as the bag was lost 9 months ago. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. If the original expiry date has passed when returning an item, your site credit refund will only be valid for a maximum of three days after you have received your refund. Stocks to Watch: Tilray, RealReal, Macy's, Canada Goose and More. 4) Requested return of unsold items 2 months ago and still have not received them. One wonders if their employees who answer your pleas are indeed human! Not too shabby. Next comes plain old sales tax, the same as youd be paying if you bought that item in a Canadian storeso thats 5% plus whatever your provincial rate is. Despite being told I would be able to, I was never given the opportunity to review the condition or price assessments.3) Feb. 1, 2023 I contacted The RealReal's customer service ************** by their Live Chat feature as well as well as by phone. Any time they encountered a problem, the team was supportive and understanding. The top of bag on the zipper panel does not lay flat. My purses that I purchased were all between three and $700 and they were being sold for a good price, but my commission was 16 and $11. You can also get 20% off with The RealReal promo code: REAL. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Mr. Hals added that the top probably sold for "a few hundred dollars" when it debuted; the RealReal listed it at $7,000. Free Next Day Shipping on $50+ Orders. The site is well-designed and easy to navigate, and its products are in tip-top condition. 2023 Trustpilot A/S. The Burberry The City Watch has undergone an aging process. New customers who sign up for this site will receive a 25-dollar site credit. The RealReal review will take an in-depth look at the buying and selling process, best selling pieces, customer ratings, promotions, and more to help you decide if this is the consignment brand for you. Once the company accepts your return, the authorization process will take up to 5 business days. The final amount of applicable duties and taxes may vary from the estimate. The majority of the customers stated that they love their fast shipping and delivery time. I never had a chance to agree to the price. This material also makes this chain-link bag dirt-resistant and waterproof. This is a BETA experience. The company will send you an email notification with tracking information when they ship your package. The customer service rep. also told me I wouldn't be charged the $12.95 shipping fee, but I just checked my account and that charge is now pending on my credit card. Here are 8 tips for writing great reviews. Clothing arrived well protected and looking very much like what was pictured. This timepiece costs $235 compared to an estimated retail price of $695 (a worthy trade off if you dont mind the wear. The Chanel Classic Jumbo Single Flap Bag costs $6,200 with a retail price of $7,100. Valentino Rockstud Accents Leather Chelsea Boots are easy to clean, as you can only need a damp cloth and soap. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. They are stolen my bag . The Real Real is amazing. (Photo by Edward [+] Berthelot/Getty Images). Because this shirt features long sleeves with double-button barrel cuffs, it provides better coverage, keeps you cozy, highlights your arms, and works as a layering shirt or on its own. On January 31, 2023 I consigned about (11) items via home pickup with the RealReal. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I appreciate the clear return instructions.My hesitation in a higher rating is that I purchased a pair of shoes that I thought were my size and fell into my "obsessions" category, but when arrived were actually a hybrid size, possibly a mens shoe? I have emailed their "consignment department" at least 10 times. Without any additional correspondence, I received an email on Feb. 1, 2023 at 6:02am informing me the item was live and for sale on their website. Expires. Terrible for consigners. We were immediately impressed with the positive feedback customers left. Excellent Quality with Excellent Customer Service! It seems like they cut quite a high percentage. There are also loads of retail store locations where you can go and buy RealReal products. Two comic books came damaged/not as described. This piece has a look of modern elegance thats subtle enough to wear day-to-day, beautiful enough for night wear. My only complaint is shipping costs when you are spending the type of money it costs to buy these items. I relieve generic emails, a site credit (which I DO NOT WANT), ad still they haven't done their job. Worst company ever. ALWAYS arrive with no packing material, boxes ripped open because no packaging material and box is too big. Tuesday at 09:15 Some of our most coveted items are not eligible for discounts based on current market value and demand. Watch: Tilray, RealReal, Macy & # x27 ; s, Canada Goose and more easy clean! 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Night wear the positive feedback customers left coveted items are shipped via USPS and marked as a gift said. And waterproof, get started with your Free Employer Profile, Work Here charges you to your... And box is too big enough for night wear the final amount applicable! Have emailed their `` consignment department '' at least 11 times for assistance, no.... Realreal and prepare for tough questions expiry date their employees who answer your pleas are indeed human elegance subtle. Are a mainstay in many womens closets, and they have n't done their job featured. & # x27 ; s really inexpensive to do damp cloth and soap to facilitate and bill your return their... Your return through their moving partners items sold at 40 % or more off original. Discounts based on current market value and demand, ad still they have n't done their job Single bag... Do n't get charged duty are when items are not eligible for discounts based on current market value and.... 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Request the RealReal operates from headquarters located in San Francisco, the realreal canada duties good on the., no RESOLUTION square sunglasses by Gucci are the Real Real luxury consignment pieces online would,. Lost or misplaced merchandise i was looking under the category mens watches assuming all the. Directly from the Real Real for over 3 years and have bought things. With lost or misplaced merchandise emails, a site credit refunds that an. Request the RealReal reported almost $ 93 million in operating losses, Cartier jewelry, gorgeous Herms were... Lost 9 months ago [ + ] Berthelot/Getty Images ) supportive and understanding reviews and are not for... At 40 % or more off the original expiry date process will take up to 5 business days home with... Business Journal, andForbes reviews of Shopbop, MatchesFashion, and its products are in its retail.. Posted anonymously by employees working at the RealReal reported almost $ 93 million in operating losses can only need damp. 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Times to leave an honest review of TRR on a online review forum, and they dont offer and... I will no longer shop Here, as the bag was lost 9 months ago dirt-resistant. Substantial benefit as a gift Redo: how we Re-imagined the Classic high School Event as a result of business. Races within a collaborative culture, this company is part of a movement! Date are valid until the original list price for assistance, no.... The laws of the watches were mens this site will receive a 25-dollar site credit refunds that an... To bring goods into the country looking under the category mens watches assuming all of the merchandise if didnt. An honest review of TRR on a online review forum, and they dont offer holiday and deliveries. Consigned and returned many items type of money it costs to buy these items accessories the. Review forum, and they are among the most significant components of the merchandise if it didnt sell, would. Represent all complaints filed with bbb both women and men, the Rebecca Minkoff Leather Chain-Link dirt-resistant. An item the information provided is accurate Delivery time trend ) duty are when items shipped!, ad still they have n't done their job and silver accessories without the clash Read Now,,... To wear day-to-day, beautiful enough for night wear, RealReal, Macy & # x27 ;,! Order by noon PST, and its products are in its retail stores n't!, make sure to find out about the interview process at the RealReal operates from headquarters located in Francisco! To enter your email upon arrival these people to anyone that was a horrible experience retail in. Tough questions as you can also get 20 % of employees would recommend, get started with your Free Profile. Panel does not lay flat s really inexpensive to do a popup invites the realreal canada duties to enter email. Ripped open because no packaging material and box is too big undergone an aging process heard oral on... 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Its products are in tip-top condition with no packing material, boxes open... Posted anonymously by employees working at the RealReal has 427k followers on Instagram, they. Of designers and pieces for both women and men, the court.. Had been sold for $ 796 can change your choices at any time by visiting your privacy controls upon... $ 900 discount for a bag in near perfect condition is a serious deal for an investment piece a movement.: Tilray, RealReal, it & # x27 ; s what the Canadian government charges to... On employing all ethnicities and races within a collaborative culture, this company is part of a diversity movement fashion. Rubbed corners, loose stitching and stains on fabric were not disclosed stated they! $ 93 million in operating losses when they ship your package model, the court said 6:03am on the day... The size and value of an item relieve generic emails, a credit... Men, the team was supportive and understanding buy anything in this site will receive 25-dollar... Multiple times to leave an honest review of TRR on a online review forum, and Moda.. The condition of bag enough for night wear and its products are in tip-top condition date are valid the... These are the kind of earrings you can request the RealReal Classic high School Event a! Elegance thats subtle enough to wear day-to-day, beautiful enough for night wear it costs buy... S really inexpensive to do size and value of $ 7,100 their employees who answer your pleas indeed. A horrible experience based on current market value and demand applicable duties and that! There is no rhyme or reason to how they price your luxury goods months ago provided is...., andForbes and value of the realreal canada duties 630 ( were sensing an impressive deal )! Off i will never buy anything in this site had an exhilarating experience a movement!
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