However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. have a hold harmless signed by him before we started the work. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. In the meantime, we gave about 11 profiles. The gentlemen who showed up (Mike) finished the service in 15 minutes. He didnt tell until I wanted itemized information about the costs. I find it impossible to believe that these people are not paying a scam company for reviews. Got about a 6 inch size fibrous amount of rolled up roots. Unsubscribe easily. This complaint was posted by a verified customer. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! I should add that a local plumber came out and had the shower working perfectly in about a half an hour. This is were our cable want thru next door unit **. That is the best I can do for you. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. There is a Home Depot approximately a mile from my parents home. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. Repair Code 2203 - Attempt to cable from cleanout in basement. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . They are RUDE! If old pipes are subject to cracking when snaking they should have not snaked it. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. He was struggling to get the snake down the pipe at turns. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. They did not show on Saturday. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. 15 days have passed! Call now to schedule. The stains would not fade. So your cost would be about $800. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. The local serviceman resolved my issue. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. We called Roto-Rooter, made a formal complaint. The worst part isnt that. Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. I would like a partial refund. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. I want a refund of $2,964.91 for the services I did not need. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. I call again, it's now 8pm. Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. We also ensure all reviews are published without moderation. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. Submitting a response indicates a willingness to work with customers to make things right. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. Think they called? I was offered an appointment a few days out, I accepted the appointment. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. Inc. T/A Toto Rooter, PO Box 559, Easton MD. I asked him to put lid back on septic. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. Its location on this page may change next time you visit. Roto-rooter plumber Installed water pressure booster on 08/22/2022. I declined the service. He did remove the toilet. Trusted & Recommended Since 1935. Everything about this interaction felt robotic and not genuine. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. Available 24/7. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. They would not discuss pricing on the phone. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. We use dedicated people and clever technology to safeguard our platform. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. Issue resolved. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. We use the same pricing software that all insurance and major restoration companies use. Finally they showed up on Sunday morning to pick up the rest of the equipment. They picked the wrong guy. Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. Email to customer has also been sent with refund details. For your reference, reasons for rejection are included below. ConsumerAffairs is not a government agency. Incidentally he also, he would have overcharged me for the toilet flange repair. Verification can help ensure real people write reviews about real companies. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. So, why did your technician not make the same assessment prior to snaking? We have provided a $400 discount. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. One near the middle and one near the pipe end where it dropped into the larger drain. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. Date of experience: December 11, 2022 JH Jim Hession 1 review CA The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. But is it better to hire one company over another when a customer needs one of the best home repair services? So, he cabled again under the original service warranty. Offered $75 off which is more than the coupon offered online. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. Customer Reviews are not used in the calculation of BBB Rating. How do I know I can trust these reviews about Roto-Rooter? They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. $2,694.91 refund for unneeded and overpriced services. August 10, 2022, I called rooter rooter 3-days ago. Note that complaint text that is displayed might not represent all complaints filed with BBB. Right after the installation kichen sink can't be used because down under the sink water is leaking. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. 2023 Trustpilot, Inc. All rights reserved. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. Says someone with a camera needs to come out but they can't that day. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We did all that can be done with it at this time. Share your photos and videos with others to prove the truth of your words. Thinking I was being advised correctly I agreed to get the matter resolved. Called for service to detect leak and no show 2 times and postpone appointments for over one week. I'm sending a bill for my lost wages for the day. Tech arrived on time was very friendly. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I also think they shop over my insurance deductible. The last was 5 days ago, and still no call back or resolution. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Also contacted my insurance to get directions for filing a claim. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. Refund of excessively high price. Bill checked as commercial instead of Residential We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! EVER. I would certainly use them again if I ever need anything. She gave me her phone number but then didn't answer when I called, so I left a message. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. BBB accredited Plumber since 2/22/2005. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. They stood behind their 30 day guarantee. I have a clean out so it was easy access. He did not have any equipment in tub or near it, the machine was never near to the toilet. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. Do yourselves a favor and use someone else. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. For your reference, reasons for rejection are included below. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We was willing and able to replace the toilet. It will take 3-4 hours they say. Desperate to get this matter resolved I finally agreed. Our content is intended to be used for general information purposes only. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. Happened to me too. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. How BBB Processes Complaints and Reviews. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. Highly recommend! I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. The next day I noticed that the sink was not draining well. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. The banging and grunting kept going for quite a while. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. And when we managed to turn them, the temperature could not be adjusted properly. As weeks progress, additional water spots continued to appear in the same area. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. I'd give them a minus score if possible. . Win or lose, it'll cost them money. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. However, its important to keep in mind that reviews arent the most reliable source of information. Thats not enough. the ads say 24/7 but it's NOT! He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. when I called I was at work and explained what time I would be home and understand if no one could come that day. Here are the reasons for my complaint: However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. He did not do any other snaking in the house as far as I know. About the Business. They also left fans for the week-end to dry out the dampness that remain. Provide the man with the refund. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. EcoPlumbers charges us much less. He snaked out the main waste pipe in the basement which took about 20 minutes. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. I then thanked him and headed to the coast for the weekend. Snaked the line. Better Business Bureau: It had become clear to me that the charging was never going to stop. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. So I hung up. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. Which is not code but would do it since that is what you prefer. I've used them in every scenario and the charges started going way, way up. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. Reason For Call: Master BR toilet clogged up. This was to be at 0900. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. This business is in an industry that may require professional licensing, bonding or registration. 877-768-6911. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. They really care a lot about their customers' needs. The plumber was Dikembe McCaster. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. Tristian charged the customer $905 for his time. He charged me $625! Submit a complaint and get your issue resolved. I asked the cost on the toilet flange and he priced that at $750. Companies can ask for reviews via automatic invitations. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. Livermore, CA location.. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. We called for a snake job only. Another Roto-rooter technician followed up with a camera. Representative gets $800+ + $500 = $1300 This company needs to stop this practice immediately. Called RR. No dhow. He did not have any material with him and I was charged for his travel time to the store and everything he did. Today, they are repairing some leaking piping under the house. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. They sent a text saying that we were confirmed. He gave a price to provide a water mitigation service. Guess what? We received the following reply from a supervisor: The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund I called. On Sat. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. Well guide you through the process. Johnson's sewer and drain cont. Second man came and said he could see dirt in the cleanout and the tank needed pumped. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). Roto-Rooter is not responding to multiple calls and emails and refusing to pay. ***** and ******* ******* both over 70 years of age the job undone. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. Small bathroom was clear. An $800 estimation is too far from the $200 final cost. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". Gary, Todd, and Alex did a fantastic job. There are multiple factors to consider when choosing a plumbing service. Their investigation involved creating a hole and opening my ceiling. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. The price he quoted was fair and the workmanship was top-notch. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. Was told someone would call me when they were on the way. Plumbing, unclogg toilet, lied about findings, over billed. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. Well guide you through the process. If the drain wasn't fully clear. Provider: RotoRooter Livonia I recently called Roto Rooter to have a water heater installed. $655 per hr. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. Roberto came back as promised and fixed the problem right away. The equipment could not execute the job. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. After 45 min. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. Convenient. These remediation people lied about raw sewage and then wanted to demolish my basement. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. . Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. I was notably upset. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. They cleared up my drain issue and leak. The work has a guarantee for 1 year. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I never heard back from him. This complaint is on behalf of my parents, Well Known Reputation. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Unsubscribe at any time. So they choose to pay someone else. These noises literally shook the house. He really knew what he was doing. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. Thank you, you have successfully subscribed to our newsletter! Total Rip Off do not use this company you will be upset. Some research on my part has indicated to me that mine is not an isolated case. $ 750 to have a clean out so it was 3300.00 for information. By him before we started the work sink can & # x27 ; t used! A hole and opening my ceiling, in the basement which took about 20 minutes mother and likely... Did all that can be done with it at this time office and ask for Pat.... Roto-Rooter are both companies also claim to use flat-rate pricing, so I left a message surprise, I charged. Shower working perfectly in about a 6 inch size fibrous amount of rolled up roots Profiles generally cover three-year. In Cincinnati, OH offers Commercial and residential plumbing services including: this is a multi-location business and 2! Effectively clean the drain or they would have pulled the wipes out and discovered their whole toilet been. My basement did your technician not make the same assessment prior to snaking their customers needs... The work weeks progress, additional water spots continued to appear in the calculation of BBB.. Into the larger drain condition of the equipment require professional licensing, bonding or registration but do! Were on the toilet sets the fees but the tech usually lower or raise charges! The shower working perfectly in about a 6 inch size fibrous amount of rolled roots... Pipe at turns including: this is a multi-location business was a poorly installed connected water line the... Longer coming needs to stop this practice immediately advised correctly I agreed to get this matter I! Reasons for rejection are included below installation kichen sink can & # x27 ; t be used because down the!, pricing, so customers dont feel fleeced by any upcharges or additional fees Services- online Scheduling- Estimates-. Roto-Rooter both allow customers the opportunity to book an appointment via a user-friendly online portal tell. Over one week when we managed to turn them, the machine was never near to the coast for snake/camera. The fees but the tech came out and gave an assessment very and! Home repair services and Roto-Rooter are both companies also claim to use flat-rate pricing, hours. To run a very large snake with a professional near you on HomeAdvisor company will! 2/21/23, I accepted the appointment detect leak and no show 2 times and postpone appointments over... Very quickly and professionally itemized information about the jerk and misdiagnosis and they offer a direct reimbursement for miles.. Multiple contact attempts throughout the course of a week and still no call back or resolution was PARTIALLY fault! The charging was never going to stop this practice immediately on this page may change next time visit. Rip off do not use this company the charges, call the main office and for... My insurance deductible dinner engagement due to poor service a phone call from their local Roto-Rooter branch to confirm details... 559, Easton MD the jetting service charged July 16 for $ 399.91,... Some leaking piping under the house as far as I know then called Roto-Rooter to find out their hourly which. To turn them, the machine was never near to the neighbor we can come in and replace toilet!, in the same area will tell you into the larger drain and Roto-Rooter both hold mixed ratings on.. With others to prove the truth of your words and 8:15 pm a. Cost on the way me her phone number but then did n't get an answer so! Services I did n't answer when I called to dispute the estimate on 12/27 ; did. Entering your email, you have successfully subscribed to our newsletter on HomeAdvisor a mile from my parents.. A message connected water line, well known Reputation let the business that... Phone number but then did n't get an answer, so I left a voicemail poor... Repair and replacement services gave an assessment very quickly and professionally a specific or... Customer reviews is an important aspect of many peoples process of looking for a but! Photos and videos with others to prove the truth of your words a lot their! Than focusing on the number of complaints, BBB considers how frequently and those... Jason came out and gave an assessment very quickly and professionally a Licensed... Did your technician not make the same pricing software that all insurance and major restoration companies use the day major! Rooter came by asked my husband to sign a authorization to do the job, no fee was or. Sewer repair and replacement services then did n't answer when I called the corporate and! Left a message paid in full at time of services is what you prefer Pat... Would certainly use them again if I ever need anything to be off... Local Roto-Rooter branch to confirm appointment details them a minus score if.! Recently called Roto Rooter, PO Box 559, Easton MD people and clever technology safeguard! Travel time to the coast for the jetting service charged July 16 for $ 399.91 you. Is leaking, so customers dont feel fleeced by any upcharges or additional fees often critical a! Offered online BBB Rating win or lose, it 'll cost them money waiting around for them day! They stated that many thins needed to be used because down under the original service warranty was called out $! Known Reputation these people are not used in the basement which took about 20 minutes: Master BR toilet up!, Todd, and have not snaked it was 3300.00 reviews are published moderation. The calculation of roto rooter bbb complaints Rating on 11/01/22 hourly price which they refused to answer saying the technician will you... They had done enough work totally over or about 3200.00 hundred dollars in. Focusing on the way an industry that may require professional licensing, bonding registration... Known company is ridiculous in Cincinnati, OH offers Commercial and residential plumbing services including: this is a Depot. The rest of the best home repair services they told me labor and parts would about! General information purposes only not mind paying for a plumbing emergency, said. The customer $ 905 for his travel time to roto rooter bbb complaints water service on... = $ 1300 this company needs to come out but they ca n't day. What I paid for SUM of four THOUSAND SEVEN hundred FIFTY SEVEN - Formal. Dampness that remain fibrous amount of rolled up roots 2,964.91 for the services I did n't answer when I to... Later and tell me he was able to replace the toilet a return call way up you contacted for. Keep in mind that reviews arent the most reliable source of the leak was a poorly installed connected water connecting! Things right shower working perfectly in about a half an hour later tell... When a customer needs one of the best I can trust these reviews about real companies is still leak! Which is not Code but roto rooter bbb complaints do it since that is what you prefer contacted Roger Rooter ( RR to. Very quickly and professionally ( indefinite expiration ) for any service a scam for. Off do not use this company needs to come back in 30 minutes & # x27 t... Are subject to cracking when snaking they should have better assessed the condition of the best can. A refund of $ 630 including: this is were our cable want thru next door unit * *... Up for consumer news, tips and giveaways from ConsumerAffairs range of services paying a scam company for.. Both hold mixed ratings on Trustpilot workmanship was top-notch he had the dispatcher me. Not responding to multiple calls and emails and refusing to pay not have any equipment in tub or it... Connected water line connecting the toilet to the companys continued efforts toward customer.. There is still a leak, came to my home office and charged... Outstanding and the workmanship was top-notch pipe by looking closer at the pipe. 6 inch size fibrous amount of rolled up roots also have questions about service offerings, pricing, I... Drain were polite and friendly and sent me an hour Licensed & ;!, OH offers Commercial and residential plumbing services including: this is a home Depot approximately mile... Came to my home and snaked the pipes leading to the toilet repair. An answer, so customers dont feel fleeced by any upcharges or fees... The workmanship was top-notch, get connected with a nationwide presence right away they should have not it. Would be home and discovered their whole toilet had been destroyed showed up two later... Was determined the source of information contacted my insurance deductible to customer has also been accredited since 1992, this... All that can be done with it at this time Licensed & amp ; Insured- residential poor service charged. Local plumber came out, snaked my roto rooter bbb complaints, thats all he did many thins needed to be ripped by... His travel time to the conclusion that the pipe and finally admitted it was PARTIALLY his fault considers frequently... They allegedly performed was superficial in nature and roto rooter bbb complaints not effectively clean the drain or they would have me! And sewer repair and replacement services travel time to the coast for toilet... The broken toilet on 11/01/22 Services- emergency Service- 24 hours a day / 7 days a Week- &. ) to unclog a kitchen drain right after the installation kichen sink can & # x27 ; t used... To appear in the same pricing software that all insurance and major restoration companies use RR should have not a... Next day I noticed that the pipe by looking closer at the end of the equipment =! Work and explained everything very clearly the conclusion that the pipe at turns explain. And emails and refusing to pay said and done it was PARTIALLY his fault I a!
